Emphasis on understanding the level of customer satisfaction
We have knowledge base management and administration
Customer Service
Multi-platform Customer Service to enhance the customer experience
Reception and handling of complaints through ticketing systems.
Integration with inventory/logistics software and technical support for incidents.
Management of customer contacts and CRM tools.
Customer retention and portfolio loyalty, with an emphasis on understanding the level of customer satisfaction.
We guarantee the proper compliance of our comprehensive management system through ISO 9001-2015 standards.
Customer Service
At Netpag, we have a specialized Customer Service team that handles incidents in a personalized manner, utilizing an omnichannel approach tailored to the user’s preference. We offer various communication channels such as live chats, text messages, phone calls, emails, among others, to ensure effective and convenient customer support.
Our customer service department is constantly striving to establish and implement a culture of improvement in the overall performance of the company. This enables us to enhance our ability to meet the needs of our customers and ultimately increase the level of satisfaction in the service we provide.
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And experience the Netpag experience, 40 years of innovation and impressing with excellent solutions and results
