Over 40 years of experience in specialized business-to-business asset recovery services
We strive to be active participants and key
contributors to the success of our clients!
With over 40 years of experience, we are your best strategic ally for your company, allowing us to achieve exceptional results and establishing ourselves as the number one choice in recovery management, contactability, and customer service.
To achieve this, we have an expert team at every level of management, with distinctive objectives and a great value proposition, which is demonstrated and validated by our current clients.
A fundamental part of our value proposition is to continue being the premier partner in specialized financial services Contact Center, offering over 20 multichannel services at the disposal of our clients. Our goal is to consistently outperform our competition with tangible results and achievements. Providing excellent service in each of our management lines is our priority for every client, demonstrated on a daily basis through our performance metrics with each service we provide, both nationally and internationally.
Our commitment is to exceed the expectations of our clients
Comprehensive and cross-functional services
Our comprehensive and multichannel debt collection service allows us to provide the right process to meet the needs of your business:
Debt Collection for Individuals (B2C)
Specialized and personalized debt collection targeting individual consumers (B2C), with the best omnichannel tools and predictive analytics, along with high standards of quality and efficacy. We prioritize treating customers with dignity and fairness, offering a differentiated approach for preventive, pre-legal, and legal debt stages. Our goal is to provide effective solutions while maintaining positive customer relationships.
Debt Collection for Businesses (B2B)
We expedite the recovery of your company’s accounts receivable, significantly reducing the days sales outstanding (DSO), provisions, and write-offs, according to the stages of preventive, pre-legal, and legal debt collection. This helps optimize your company’s time and profitability.
Pre-legal Debt Collection
Debt collection efforts conducted by executives supported by all omnichannel tools. We aim for direct contact with the client in order to achieve debt repayment through a negotiation-based relationship, thus avoiding legal action.
Legal Debt Collection
If pre-legal actions are unsuccessful, we have experienced lawyers specialized in legal proceedings who handle all types of judicial debt collection actions, with national coverage.
On-field Logistics
We collect, transport, and safeguard our clients’ assets securely, with online traceability and national coverage. We also have a network of relationships with debtor clients, enabling us to recover and release overdue documents from both public and private entities.
Telesales
Through collaboratively defined telemarketing and telesales strategies and actions, we increase sales and customer retention by offering a personalized experience that optimizes the sales cycle.
Customer Service
We offer a customer service that is agile, flexible, effective, and upholds high-quality standards. We analyze the root cause of issues to provide business solutions that mitigate risks and transform them into opportunities.
Backoffice
This service allows you to simplify and optimize the human resources processes and administrative tasks of your company, reducing operational costs, streamlining process times, and serving your customers through their preferred channel.
Contact us
And experience the Netpag experience, 40 years of innovation and impressing with excellent solutions and results
